Refund policy
Last Updated: August 2026
Thank you for shopping with Venetto.
Venetto is a trading name of Prime Global Digital LLC. We sell physical products to customers internationally, and our products may be shipped directly from independent suppliers or fulfillment partners located in different countries.
This Refund & Returns Policy explains how exchanges, returns, refunds, and product-related claims are handled when you purchase from our online store.
This Policy applies to purchases made through our online store unless different terms are required by applicable consumer protection laws.
1. Voluntary Return and Exchange Period
Venetto accepts eligible exchange requests made within 30 calendar days from the date the order is delivered.
Our voluntary exchange policy is intended for products that meet the eligibility requirements described below.
We do not offer voluntary returns or refunds solely because a customer changes their mind, except where a refund, cancellation, withdrawal, or other remedy is required by applicable law.
Nothing in this Policy is intended to exclude, restrict, or waive any mandatory consumer rights that may apply to you under the laws of your country or jurisdiction.
2. Exchange Eligibility
To be eligible for an exchange under our voluntary policy, the product must:
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Be unused;
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Be in its original condition;
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Not be damaged or altered;
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Be returned in its original packaging;
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Include all original accessories;
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Include applicable tags, labels, or other materials supplied with the product.
Venetto reserves the right to review the condition of returned products before approving an exchange.
If a product does not meet the applicable eligibility requirements, the exchange request may be declined, subject to any mandatory rights available to the customer under applicable law.
3. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, incomplete, or different from the product you ordered, please contact us within 7 calendar days from the date of delivery.
To help us investigate and resolve the issue, please provide:
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Your order number;
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A description of the issue;
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Clear photographs and/or video showing the product and the problem.
Additional information may be requested where reasonably necessary to assess the claim.
If the claim is approved, Venetto will provide a replacement or exchange, as applicable.
Where applicable law provides a different or additional remedy, those legal rights will remain unaffected.
4. How to Request an Exchange or Report a Product Issue
To submit a request, contact us at:
Please include:
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Your order number;
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A description of the reason for your request;
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Clear photographs and/or video of the product, where applicable.
Please do not send a product back before receiving instructions from our customer support team.
The applicable return address and return instructions will be provided after your request has been reviewed and approved.
5. Return Shipping Costs
For voluntary exchanges that are not related to a product defect, damage, or fulfillment error, the customer is responsible for the cost of returning the product to the designated return address.
For defective, damaged, incomplete, or incorrect products, the applicable return shipping arrangement will be communicated to the customer after the claim is reviewed.
Unless otherwise required by applicable law or expressly agreed by Venetto, customers should not send returns using cash-on-delivery or collect-on-delivery services.
6. International Returns, Customs, and Import Charges
Venetto accepts eligible exchange requests from customers in the countries where our products are offered for sale.
Because orders may be fulfilled internationally, return shipments may cross national borders.
The customer is responsible for customs duties, import taxes, brokerage charges, or other governmental charges that may arise specifically in connection with returning a product, unless applicable law requires otherwise.
Customers should follow the return instructions provided by Venetto to reduce the risk of customs or delivery problems.
Venetto is not responsible for additional charges resulting from a customer's failure to properly declare or ship a return in accordance with the provided instructions.
7. Refunds
Our standard resolution for eligible voluntary returns is an exchange rather than a monetary refund.
However, where Venetto approves a refund, or where a refund is required by applicable law, the refund will generally be issued to the original payment method used for the purchase, subject to the limitations and procedures of the applicable payment provider.
Once a refund has been approved and processed by Venetto, please allow approximately 5–8 business days for the refund to be processed.
The time required for the funds to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.
8. Original Shipping Charges
Original shipping charges paid at the time of purchase are not voluntarily refundable under this Policy.
However, if applicable consumer protection law requires the reimbursement of certain shipping or delivery charges, those legal requirements will apply.
9. Order Cancellation
Orders cannot be voluntarily cancelled after purchase under our standard store policy.
If you believe that you have a legal right to cancel an order before shipment or otherwise, please contact us as soon as possible at:
Nothing in this section limits cancellation rights that may be granted to consumers by applicable law.
10. Delivery Delays and Unavailable Products
Delivery times may vary depending on the destination, supplier, fulfillment location, shipping carrier, customs procedures, and other circumstances.
Venetto will provide applicable shipping or delivery information during the purchasing process.
If Venetto becomes unable to ship an order within a promised or legally applicable timeframe, we will handle the situation in accordance with applicable requirements, which may include notifying the customer of the delay, offering an appropriate cancellation option, or providing a refund where required.
For orders placed in the United States, applicable federal requirements concerning internet merchandise orders and shipping delays may apply.
11. Lost, Misdelivered, Returned, or Customs-Held Packages
Customers experiencing any of these situations should contact us at globalprimegm@gmail.com with their order number and a description of the issue so that the applicable circumstances can be reviewed.
12. Statutory Consumer Rights
This Policy describes Venetto's standard commercial return and exchange practices. It does not replace or limit mandatory consumer rights that may apply under the laws governing a particular transaction.
Depending on the customer's country or jurisdiction, consumers may have statutory rights concerning cancellation, withdrawal, refunds, repairs, replacements, defective goods, delivery delays, or other remedies.
For example, certain European consumer protection rules provide a statutory withdrawal period for qualifying distance purchases, subject to applicable exceptions.
Where a mandatory legal right applies and conflicts with this Policy, the applicable mandatory law will govern to the extent of that conflict.
13. No Universal Legal Compliance Statement
Venetto operates an international online store and serves customers in multiple jurisdictions.
Because consumer protection, tax, customs, shipping, and e-commerce requirements vary between countries and may change over time, this Policy is not intended to represent that Venetto complies with every law or regulation in every jurisdiction worldwide.
The Policy should be interpreted together with any mandatory consumer protections applicable to the specific transaction.
14. Contact Us
If you have questions regarding an exchange, return, defective product, damaged shipment, or refund, please contact:
Venetto
Prime Global Digital LLC
Email: globalprimegm@gmail.com
Last Updated: August 2026